Fees and refunds policy
Clear Terms for Your Training
Fees and Payment
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Your registration fee includes course access, learning materials, and any listed assessment or certificate requirements. Payment is due at registration unless another schedule is stated.
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Registration Deadlines
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Register by the published deadline to secure your place. Late registrations may be accepted only when space and course access allow.
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Continuing Education Credits
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You are responsible for confirming that the course meets your professional licensing or employer requirements before enrolling. Keep your completion records for your files.
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Refund Policy
Review refund rules before you purchase. Policies vary by program format and access provided.
Live programs
Request a refund in writing before the program begins.
Refund eligibility may change once live sessions, materials, or credits are provided.
Self-paced courses
Refund requests are reviewed based on course access and completed learning activity.
Requests made after substantial course progress may not qualify.
Downloadable resources
Downloadable files are generally non-refundable once accessed or delivered.
Contact us promptly if you have a technical issue with your purchase.
Cancellations and Program Changes
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We may cancel, reschedule, or adjust a program when needed to protect quality, safety, or instructional standards. We will provide notice as soon as reasonably possible.
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Participant cancellations
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If you need to cancel, contact us before the program begins. Refund eligibility follows our refund policy. You may be offered a transfer to another date when space is available.
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Provider cancellations and changes
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If we cancel a program, you may choose a refund or transfer. We may make reasonable changes to dates, instructors, delivery format, content, or materials without reducing the program’s stated learning outcomes.
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Common Policy Questions
When can I request a refund
You can request a refund if you cancel within the stated refund period for your course or program. Refund eligibility may depend on your enrollment date, course access, completed learning activities, and any materials already provided.
What happens to my continuing education credits if I cancel
Credits are awarded only when you meet the course completion requirements. If you cancel before completing the required activities, credits cannot be issued. Check your course requirements before submitting a cancellation request.
What if I cannot attend a live session
If you cannot attend, contact us as soon as possible. We will review the available options, which may include a recording, a transfer to another session, or access to alternative learning activities when offered.
What should I do if I have a technical issue
Contact us promptly and include a short description of the issue, the device and browser you are using, and any error message you see. We will review the issue and help you regain access where possible.
Can exceptional circumstances be considered
Yes. If an unexpected event affects your ability to participate, send us your request with relevant details. We review exceptional circumstances individually and will let you know what options are available.
Questions or Requests
Contact us about your policy request
3100F Mountain Road
Pasadena, MD 21122
Pasadena, MD 21122
410-841-9647
hello@turningstonelearningcollective.com
Response time
We aim to reply within 2 business days
Thank you. We received your request and will respond as soon as possible.
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